Terms of Reference for outsourced ICT Support Services

30 November 2017
Under the overall guidance and supervision of the Representative and the direct supervision of  the Operations Manager the ICT consulting Firm will maintain required ICT systems in the UNFPA Uganda Country Office in accordance with UNFPA global ICT policies. The consulting firm will coordinate information needs and technical support requirements of UNFPA in Uganda. The firm will provide weekly technical support for users of the Local Area Network (LAN)/Wide Area Network (WAN), information management tools and technology
infrastructure. The ICT Consulting Firm shall identify a Lead-Consultant competent in the technical aspects of LAN/WAN and communication systems (daily support, training, implementation) in order to ensure 100% availability of the technology environment. System support includes both corporate and user area specific technology environments. The ICT Consulting firm will be responsible for the review and advice on the use of new technologies that will enhance the assigned ICT units’ productivity.